What is AI and Machine Learning?
How is it relevant to Lex ?
AI stands for Artificial Intelligence and is intelligence demonstrated by machines, in contrast to the natural intelligence displayed by humans. AI mimics 'cognitive' functions such as learning and problem solving that use past experience to inform future decisions
AI is software capable of performing skilled abilities like pattern recognition, image and speech recognition, analysis of data, and decision making.
LexX inputs, structures and stores data including tech manuals, maintenance related documents, work orders and past interactions with users. At this stage it is most similar to a trained graduate technician
LexX is an AI platform that utilizes multiple technologies, chief amongst them Machine Learning, to apply skilled analysis and pattern recognition to improve maintenance operations
Machine Learning is a branch of AI that is based on the idea that systems can learn from data, identify patterns, and make decisions with minimal human intervention, improving over time through trial and error derived from data analysis
It then processes and analyzes all this data and outputs answers to user problems, technical recommendations and more. At this stage, LexX is closer to a trained technician with multiple years of experience
LexX and it's AI capabilities lead to greater 'time on tool' and overall improved job satisfaction